career

 

ANZ New Zealand, Wellington  Jun. 1996 – present

  • Business Improvement, Enterprise Services Delivery – Business Information Advisor (Feb. 2006 – present)
    • Manage and support the publishing process for the online process and procedure repository Business Information
    • Reviewing and refining Business Information content and structure to support the delivery of a great user experience
    • Designing, developing and delivering content architecture, solutions, governance and supporting materials in the online Business Information
    • Managing delivery of consistency of ‘Business Information’ by defining governance of ‘Styles and Standards’ for content
    • Providing support to offshore Analysts of Business Information content to ensure consistent quality
    • Advising ANZ staff of effective solutions for managing their Business Information content
    • Enhancing customer experience through technical leadership in the consolidation, delivery and migration of applications and processes business-wide
    • Leading continuous improvement of Business Information through the identification, documentation, testing and release of technical improvements
    • Provide Business Units visibility of the current state of their process and procedures through monthly usage reporting
  • ANZ Support Services, Customer & Transaction Services Centre (CTSC) – Systems Support Analyst (Aug. 2004 – Feb. 2006)
    • Analysing business needs to understand and document specifications for business issues, functions and processes
    • Designing, building and implementing business solutions
    • Managing the completion of all planning, investigation and implementation of nominated projects
    • Developing project documentation using ANZ National Bank methodology and Process review methodology
    • Building and maintaining internal and external relationships to deliver project objectives
  • TPC New Zealand, Statements & Traces – Team Member (Oct. 2003 – Aug. 2004)
  • TPC New Zealand, Deceased Estates – Team Member (Jul. – Oct. 2003)
  • Payments New Zealand, Operations & Strategy – Secondment (Feb. 2003 – Jul. 2003) (part time while studying)
  • TPC New Zealand, Customer Enquiries – Team Member (Dec.1999 – Feb. 2003)
  • TPC New Zealand, Operations Support Centre – Team Member (Oct.  – Dec. 2003)
  • TPC New Zealand, Dishonours – Team Member (Aug. 1996 – Oct. 2003)
  • TPC New Zealand, ANZ Records Management – Team Member (Jun. – Aug. 1996)