PROFESSIONAL COMPETENCIES

 

Incisive Communicator: Has outstanding listening, questioning, facilitation and presenting skills and excellent experience working between Users and IT specialists

 

Technical Writer / Editor: Brings extensive experience as a writer / editor of business information, designer of web materials, and Manager of outputs to ensure they effectively inform, persuade, and advise. Particular strengths in:

• • Content Architecture
  • Consistent Styles and Standards
  • Governance
  • Graphic Design
  • Digital Media

 

Stakeholder Engagement: Proven success fostering engagement with Users, IT Professionals and Managers as an Business Process Analyst, Writer, Facilitator and Senior Advisor

 

Analyst: Offers extensive experience of researching a wide variety of business processes and procedures, drafting and editing communications, managing tight deadlines, and delivering consistency and quality

 

Mentor & Facilitator: A patient and people-focused coach, mentor and facilitator who can pitch training, presentations and materials to audience need using accessible language

 

Project Contributor: Offers strong experience supporting users and IT specialists at all stages of a new systems development from concept, design and specification to testing, documentation and staff training

 

Team Worker: Identifies strategic risk and opportunities, shares a positive vision, fosters involvement, and develops team capability as a mentor and coach

 

IT Application User: Confident user of MS Windows, Office Suite of Applications, MS Project, Visio and a range of Content Publishing and graphic / web design tools:

• Microsoft Content Management Server (MCMS)
• SharePoint 2010 (including editing ANZ Max Intranet)
• SupportPoint Cloud (Panviva)
• KnowHow (Knosys)
• Author IT
• Net It Central
• Adobe Design Tools (XD, Muse, Dreamweaver, PhotoShop, Illustrator and InDesign)